Contact

Honolulu Metro Authority serves as a reference resource covering public transit infrastructure, governance, fares, and service geography across the Oʻahu metropolitan region. This page describes how to direct inquiries to the appropriate channels, what information to include for an efficient response, and what turnaround times are realistic depending on the nature of the request. Understanding the structure of transit-related inquiries — operational questions versus policy or research questions — helps route messages correctly from the outset.

How to reach this office

Honolulu Metro Authority operates as a civic reference and information resource, not as a direct service operator. Operational transit services on Oʻahu are administered by two distinct agencies: the Honolulu Authority for Rapid Transportation (HART), which oversees the Skyline rail system, and the City and County of Honolulu Department of Transportation Services (DTS), which administers TheBus and TheCab paratransit services.

For reference and editorial inquiries related to content on this site:
Inquiries regarding page accuracy, factual corrections, missing information, or research collaboration can be submitted through the general contact form available on this domain.

For direct service matters, contact the operating agencies:

1. HART (rail operations, station access, project status) — HART's public communications office is reachable at hartdocs.honolulu.gov or by phone at the published HART public information line, (808) 566-2299.
2. DTS / TheBus (bus routes, schedules, HOLO card issues) — The City and County of Honolulu DTS customer service line is (808) 848-5555; route and schedule information is published at thebus.org.
3. Reduced fare and accessibility programs — Inquiries related to reduced fare eligibility or accessibility services should be directed to DTS, which administers both programs under the Americans with Disabilities Act paratransit mandate.

Service area covered

This site covers the Oʻahu metropolitan area, defined principally by the Honolulu Metro area boundaries recognized under federal census and transit planning designations. The coverage area spans from the urban core of Downtown Honolulu and Kaka'ako through the secondary corridors of Pearl City, 'Ewa, and Kapolei to the west, and from Kalihi through Mānoa and Kaimukī on the eastern and inland edges.

Content on this site does not cover neighbor island transit systems (Maui Bus, Kauaʻi Bus, or Hawaiʻi County's Hele-On Bus), which are administered separately by their respective county transportation departments. For geographic distinctions between the urban core and outlying zones, the page on Honolulu Urban Core vs. Suburban Zones defines the functional service boundaries in detail.

Research questions touching on federal funding structures, rail project cost history, or governance structure are within scope for editorial responses.

What to include in your message

A clear, complete message reduces back-and-forth and speeds resolution. The following structure applies to different inquiry types:

Factual correction or content dispute:
1. The specific page URL or page title where the error appears
2. The text in question, quoted directly
3. The correct information with a named public source (agency website, statute citation, official report title and year)

Research or data inquiry:
1. The subject of the research (e.g., ridership statistics, fare structures, environmental impact assessments)
2. The specific data point or document being sought
3. Whether the inquiry relates to a specific year or date range — open-ended data requests generate significantly longer response times

Media or partnership inquiry:
1. Organization name and role
2. Publication or project context
3. Specific information needed and intended use

Messages that omit a named source for correction claims, or that request operational service assistance (lost property, trip planning, HOLO card balance disputes), will be redirected to the appropriate DTS or HART contact listed above.

Response expectations

Response timelines depend on the category of the request:

Requests submitted without sufficient detail — missing source citations for corrections, or missing page references for content disputes — will receive a single follow-up request for clarification. If no clarification is received within 10 business days, the inquiry is closed without action.

HART maintains a formal public records request process under Hawaii's Uniform Information Practices Act (HRS Chapter 92F) for those seeking official agency documents. That process operates independently of this site and carries statutory response deadlines of 10 business days for acknowledgment.

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